FAQ

Please visit our Realtor page for more information about our Realtor Program here.

With SimplyHome, you can search for a home, tour it, and move in within as little as a week! Of course, everyone’s timeline is different. We recommend giving yourself time to explore available SimplyHome homes and get familiar with the neighborhood so you feel confident choosing a place you’ll truly love. We recommend starting your home search about 30 to 60 days before your desired move-in date. 

Need to move quickly? The fastest way to see a home is through a self-tour. Just complete a quick ID verification and pay a small tour fee, and you’ll receive lockbox access instructions. From there, you can tour the home on your own schedule.

Did you find the one? Act quickly! Homes are available on a first come, first served basis! You can submit your rental application on our website right away and take the next step toward calling SimplyHome home.

Starting early gives you the most options, while starting later still offers flexibility thanks to our streamlined leasing and self-tour process.

Yes, we do allow pets. There is an additional non-refundable fee of $350 for one pet, or $500 for two pets. The maximum number of pets is 2 per home.  Pet rent is billed at $25 per month, per pet.  Please keep in mind that although we allow pets, there are certain breeds that are restricted. Our maximum weight limit is 100 lbs. Exotic pets are prohibited and fish tanks that exceed 10 gallons will not be allowed.

We use a third-party service, PetScreening, to ensure all applicants understand how to adhere to our pet and animal policies.

SimplyHome offers a range of features in our homes, all designed to provide you with comfort, convenience, and a modern living experience. Here are some of the key features you can expect in your SimplyHome rental:

Interior Features:

• Fully equipped kitchens, including a microwave, dishwasher, oven/range, and garbage disposal.
• Connections for a standard size refrigerator, washer, and dryer.
• Wood-grain vinyl plank flooring throughout (flooring style may vary by location).
• Smart thermostat for efficient climate control.
• Window blinds for privacy and light control.

Exterior Features:

• Keyless entry with smart-lock technology (may vary by location).
• Fully fenced back yards.
• Sprinkler system for lawn care.
• Lawn maintenance provided through our SimplyMaintained Package.

Community Features (varies by location):

• Access to community amenities like pools, playgrounds, and clubhouses.
• Pet-friendly spaces and pet amenities at select locations.

Maintenance and Support:

• Responsive property management and maintenance teams to handle service requests and repairs.
• Regular inspections and maintenance to ensure your home remains in excellent condition.

Please note that features may vary by location and specific property. For a complete list of amenities available at a particular rental, we recommend reaching out to SimplyHome directly.

Depending on the property, we may consider a short-term lease (less than 12 months) on a case by case basis, however there will be an additional charge.

Residents are responsible for setting up their electric, water, and natural gas services with vendors directly. All utilities must be turned on prior to the move-in date.

Yes, we offer online payments through our Resident Portal.

If you have a maintenance request, simply submit a maintenance request through your Resident Portal.

We strive to address all maintenance issues promptly and will schedule a convenient time to complete any necessary repairs. You can also check out our Video Resource page with helpful videos to guide you through everyday home maintenance and common troubleshooting issues.

For emergency maintenance requests, please call us at 346-375-7843 immediately so we can assist you as quickly as possible.

SimplyHome manages the lawn maintenance and exterior pest control of each property. Lawn maintenance is billed at $75/month, and Pest Control is billed at $25/month.  

Lawn maintenance schedule can be found here.

Exterior Pest Control is serviced quarterly.

Yes, a transfer can be considered if you are within 60 days of your lease end date. Your account must be at a zero-dollar balance, no outstanding violations, no open breaches of lease and good payment history. A home inspection will also be required and conducted by a SimplyHome Representative to insure the home is in good condition (normal wear and tear). There is a $1,000 non-refundable fee to transfer. 

Yes! Most of our homes are available to self-touring, which means you can plan to tour homes on your schedule! There are just a few simple steps to get started. Once you find a home to tour, click the Schedule Tour button. This will connect you to Rently, where you will be required to create a Rently account. You can download the Rently app on your phone or sign up online at www.Rently.com. Once an account has been created you can select the home(s) you wish to view or add yourself to a waitlist and pay Rently's $1.99 fee, which allows you to tour 3 homes in 30 days, $2.99 fee to tour 10 homes in 30 days or $4.99 that allows unlimited tours for 60 days. Showings are allowed from 8:00am – 8:00pm, 7 days a week. All viewable homes will have a Rently Lockbox located on the front door. Click here for more information on how to tour. 

After you view a property, please make sure all of the lights are turned off, the door is locked, and the key has been returned to the lockbox. You will be sent an online survey to let us know more details about your showing. You can now take the opportunity to return to our website and apply! Our homes are leased on a first come, first serve basis. A home is not reserved until an application has been approved, and a deposit has been paid.

When a home is listed as Coming Soon on our website, it means the home is currently being prepared for its next resident and may be undergoing cleaning and/or maintenance. You’ll often see an estimated move-in ready date listed so you can plan ahead.

Interested in seeing a Coming Soon home? Be sure to join the interest list by clicking “Tour This Home” and submitting the form. A SimplyHome Leasing Specialist will follow up with additional details and reach out as soon as the home is ready to schedule a tour.

To apply online, first search for your desired property under “Find Your Home.” Once you have selected your property, click the “Apply” button located beneath the property pictures. An application does not reserve a home. Our homes are leased on a first come, first serve basis. A home is not reserved until an application has been approved, and a deposit has been paid. Please keep in mind that each person above the age of 18, who will be living in the home, are required to submit an application. Each applicant must have their own individual email address. Click here for more information on how to apply.

It typically takes up to 48-72 business hours after submitting your application online to receive a response on your application.

You can move in as quickly as 48 business hours after all requirements have been met and your full deposit has been paid.

If the home’s available date is in the future, you will have 7 days from the available date to move in.

If the home is available now, you will have 7 days from the application date to move in.

Application fees are non-refundable.

To ensure you’re viewing a legitimate SimplyHome listing, always start your search on SimplyRent.com or communicate directly with our verified leasing team. We’ll never ask you to send cash, gift cards, wire transfers, or payment before your application is approved.
For more tips on avoiding fraud and verifying listings, visit our guide to Preventing Rental Scams & Fraud